Welcome to SonGil Beauty Support

Yes, absolutely. Every single SonGil Beauty product is meticulously handmade in small batches by our skilled artisans in our workshop in Seoul. This dedication to the 'SonGil' philosophy ensures the highest quality, allows us to use fresh, potent ingredients, and gives each item a unique touch of human care and precision that mass-produced items simply cannot replicate. We believe this handmade approach is essential to preserving the integrity and effectiveness of our natural formulations.

We are deeply committed to using natural and certified organic ingredients whenever possible, sourcing them responsibly from trusted suppliers both locally in Korea and internationally. Our priority is ingredient purity and sustainability. While not every single ingredient may hold an organic certification due to availability or specific product requirements, we strive for the highest natural content and transparency. Full, detailed ingredient lists for all our products are readily available on their respective product pages on our main website, allowing you to make informed choices about what you put on your skin.

Yes, we are delighted to offer international shipping to bring SonGil Beauty's natural care to customers around the world. Shipping rates and estimated delivery times vary depending on the destination country, package weight, and selected shipping method. You can calculate estimated shipping costs for your order during the checkout process on our main online store. Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient.

Tracking your SonGil Beauty order is simple. Once your order has been processed and shipped from our facility, you will receive an email notification containing your unique tracking number and a link to the courier's website. Please allow up to 24-48 hours for the tracking information to become active after you receive the email. Additionally, for quick access, you can use the dedicated Order Status Lookup feature available within our Support Options section on this page. Simply enter your order number there to retrieve the latest tracking details.

We would be delighted to welcome you to our physical store located in Seoul. You can find us at 517 Eonju-ro, 7th Floor, Gangnam-gu, Seoul, 06130, South Korea. Our store offers the full range of SonGil Beauty products and provides a wonderful opportunity to experience the textures and scents in person. Please refer to the Contact section below for the full address, our business hours, and a map to help you find your way. We look forward to your visit!

Many of our products are formulated with sensitive skin in mind, prioritizing gentle, natural ingredients and avoiding common irritants like artificial fragrances and harsh sulfates. However, individual sensitivities vary greatly. We recommend reviewing the full ingredient list provided on each product page. For those with particularly reactive skin, we always suggest performing a patch test on a small area before applying the product liberally. Our Help Center and support team can also provide guidance on selecting products best suited for sensitive complexions.

Because our products are made with natural ingredients and minimal preservatives (when necessary, using natural-derived options), their shelf life is generally shorter than conventional cosmetics. Typically, our handmade soaps have a shelf life of 12-18 months if stored properly (kept dry between uses), while our skincare products like creams and serums usually have a recommended use-by date of 6-12 months after opening. Each product packaging includes a PAO (Period After Opening) symbol or an expiry date to guide you. For optimal freshness and efficacy, store your products in a cool, dry place away from direct sunlight and moisture.

Yes, we periodically host workshops where you can learn the art and science behind making your own natural cosmetics, often focusing on topics like soap making or creating basic skincare formulations. These workshops offer a hands-on experience, allowing you to connect with our process and ingredients firsthand. Information about upcoming workshops, including dates, topics, and registration details, is typically announced via our newsletter and on our social media channels. Stay subscribed and follow us to be the first to know!